Innovative Technology and Support
With a history of innovation, Pontarelli offers technology that can take you further from the time you make your reservation until the billing is complete.
Live Online Web Booking Tool – Hosted on a 128 bit secured server you can create reservations on-line, change existing reservations, cancel a reservation, view reservations, get receipts, print a report of open/closed reservations, add passenger profiles, or retrieve your password.
Live On-Screen Dispatch – Our state-of-the-art dispatch system allows us to make changes at a moment’s notice while maintaining a history on each and every reservation.
Chauffeur Direct – A service that sends automated email alerts to the client’s mobile device via email. Chauffeur Direct can also send status alerts to a traveler’s colleagues so they can be reassured when the vehicle is in place, the passenger is in the vehicle and when the passenger has been dropped off.
What does “chauffeur direct” consist of?
Automated Alerts – These alerts are helpful when you are managing ground transportation for high profile passengers that require your full attention or just want to get a second confirmation 24 hours prior to your scheduled pickup. These options can easily be activated for you by our reservations staff. Best of all, you can mix and mach them so you only get the alerts you want.
24 Hour Reminder Alert – You will receive an automated emailed message 24 hours prior to your scheduled pick-up time confirming your reservation.
Driver’s Name and Cell Number Alert – 20 minutes prior to your pick-up you will get an emailed alert providing you with your chauffeur’s name and cell number.
Reservation Status Alerts – On the day of the reservation you will get an emailed alert when your chauffeur has arrived, a second alert when the passenger is in the vehicle and a third alert when the reservation is complete.
Virtual Fleet – This tool provides easily accessible information on a vehicle’s location, stops, idling patterns and mileage allowing us to view precisely where any given vehicle is located every 2 minutes. It connects directly to the vehicles computer system, should any major component malfunction operations gets an automated alert allowing us to get another vehicle in place without inconveniencing our client.
Vehicle GPS - All vehicles are equipped with GPS to help insure your chauffeur has the required tools for you to arrive on time.
Commercial and private aviation flight tracking – Through the use of a satellite feed we have integrated arrival and departure information for commercial flights and most private aviation into our dispatch screen. These updates enable our dispatchers to adjust schedules with real-time data for timely airport pickup.
Global Distribution System (GDS) – Travel agencies and corporate travel departments can now use the Saturn GDS booking tool to make ground transportation reservations via SABRE, WORLDSPAN, APOLLO or E-Travel Global Distribution Systems in less than 30 seconds per reservation.
Innovative Billing Options – Our invoices can be customized to fit your specific needs. They can be set up individually or as a group which allows you to have different group bills for your sales meetings, board meetings or for a specific department.
Other options include:
- Reservations are processed overnight with receipts/invoices being emailed or faxed instantaneously
- 24 hour web access allows you to view or print receipts/invoices whenever you feel the need
- Daily, weekly, bi-monthly as well as monthly billing options
- Payment types include credit card, direct billing and ACH
- Your company profile ensures that you get the correct pricing every time
- Usage reports can be broken down by the individual passenger, department or specific events
Back-Up – Our facility is equipped with a fully integrated backup power system. File servers are backed-up on site as will as off-site to insure we never loose a reservation.
Note: All reservations are stored on secure servers that automatically mirror each other. Should one of these servers crash the secondary server will take over allowing us to continue operations without missing any pickups or loosing any data.
